Top Questions

How does Swipe work?

You can set a specific radius, and you will have the option to match with anyone that’s within that distance. You can swipe right on a picture and “like” (heart) their profile or swipe left and “pass” (X) on their profile. If you and somebody else both swipe right and “like” each other, you’re officially a “match” and have the option to chat with one another. **

Where can I download Swipe?

Swipe is available in your App Store and Google Play store! We are currently focusing on iOS and Android, but we’d love to eventually roll out for Windows Phone. We’ll be sure to update on social media and our website when this happens!

Is Facebook the only way to sign up?

Yes, we use Facebook login and authentication to assure you match and chat with real people. Swipe will never post anything on your behalf. In the future we intend to add additional methods of signing up, stay tuned!

I’m losing matches, what should I do?

Not to worry! Try logging out and logging back in. Tap the icon on the top left-hand corner of the main screen, select 'Settings,' scroll down and hit 'Logout.' As long as you haven’t accidentally deleted your account you should be fine! If the issue persists, please try again later. Note: If only one or two of your Matches disappeared, they either unmatched you or deleted their account.

Swipe keeps on crashing.

Make sure you have the latest version of Swipe and that your phone’s operating system is up-to-date, then try force quitting the app. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download it again. As long as you don’t delete your account, this won’t delete your matches and messages.

Sign Up and Login

What is the minimum age requirement?

You must be at least 18 years old to create an account Swipe.

I can’t log in.

This may be temporary so I would suggest trying again at a later time. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download Swipe again. As long as you don't delete your account, this won't delete your matches and messages.

Why does Swipe need to access my photos / camera roll?

If you want to upload profile photos directly from your phone, Swipe needs access to your photos. If you denied Swipe access to your photos, go to 'Settings' on your phone, find 'Swipe,' and enable photo access.

Profile and Settings

How can I change my age?

We pull your date of birth information from your Facebook account, so in order to change it you need to change it first on your Facebook profile. As soon as you change it, log out of Swipe and log back in and your age will be updated on you Swipe Profile!

How can I change my username?

We pull your name from Facebook so, unfortunately, it's not possible to change it without changing it on your Facebook profile.

How do I edit my profile?

To edit your profile, tap the icon on the top left-hand corner of the main screen, tap on your profile photo, and select 'Edit'. You can add up to 6 photos, edit your bio, and add your height.

Photos

How do I change my profile photo?

To change your profile picture simply do the following:
1. Make sure you have a second picture uploaded
2.Tap on the second picture and a pop will show up saying, "Set as Profile Picture?"

I can’t upload photos.

Make sure you have the latest version of Swipe.

If you are having trouble uploading a photo from Facebook, make sure your pictures are in a public album or at least visible to your friends (not you only). You can also try moving the pictures to a different album on Facebook.

If you are having trouble uploading a photo from your phone, make sure Swipe can access your photos. If you denied Swipe access to your photos, go to 'Settings' on your phone, find 'Swipe,' and enable photo access.

If the issue persists, please try again later.

Home Feed

Can I message someone I haven’t matched with?

No, only users who have indicated a mutual interest in one another are allowed to chat.

How do I report someone?

You can report users that you have already matched with, and users you haven’t matched with. To report someone, go to their profile, hit the menu icon (ellipsis icon) and hit report.

Swipe says “Nobody is Nearby”

Tap the “See More People” button and then try adjusting your search distance and age range. You can also try logging out and logging back in.

Swipe is stuck on “Finding people nearby”

This may be temporary, so we would suggest trying again at a later time.

On your device, go to Settings and make sure the GPS (location services) is enabled. You may have to open the Maps app in order for your GPS to pick up your current location.

If the issue persists, try logging out and logging back in. You can also try reinstalling the app. Just delete the app from your phone and download it again. As long as you don’t delete your account, this won’t delete your matches and messages.

Matches

How do I unmatch or block someone?

You can only unmatch (block) someone that you have matched with. Go to his/her profile, hit the icon in the top right hand corner, and select “Unmatch”. You’ll disappear from their Matches, they won’t be able to message you anymore, and they will also disappear from your Matches.

Can I unblock someone?

No, blocking/unmatching is a permanent action.

I got a new match notification but I don’t see a new match

Try typing that person’s name in the Search bar at the top of the Matches screen. If the conversation doesn’t come up, it means that person either unmatched you or deleted their account. There might be a slight delay so I would recommend trying again later.

One of my matches disappeared.

It sounds like that person either unmatched you or deleted their account. Try logging out and logging back in just to be sure. Tap the icon on the top left-hand corner of the main screen, select “Settings,” scroll down and hit 'Logout', then log back in.

Chat

I got a new message notification but I don’t see it.

Try typing that person’s name in the Search bar at the top of the Matches screen. If the conversation doesn’t come up, it means that person either unmatched you or deleted their account. There might be a slight delay so I would recommend trying again later.

Can I message someone I haven’t matched with?

No, only users who have indicated a mutual interest in one another are allowed to chat.